Atlas A

Atlas Cloud Stories:
Feld Entertainment

We led FELD Entertainment to migrate their platforms to the Atlas Cloud - saving them over six figures annually.

Who.

Feld Entertainment® is a global powerhouse, known as the worldwide leader in producing and presenting live touring family entertainment experiences to the masses - bringing people together and uplifting the human spirit. Properties include Monster Jam®, Monster Energy AMA Supercross, Disney On Ice, Disney Live!, Marvel Universe LIVE!, Sesame Street Live!, DreamWorks Trolls The Experience and Jurassic World Live Tour.

Feld’s reach is huge - entertaining millions of fans each year and producing more than 3,500 shows in as many as 75 countries on six continents. From 12,000-pound trucks soaring through the air to beloved Disney characters skating across the ice, Feld creates a range of amazing experiences for children and adults alike.

WebOps

The Challenge.

Feld Entertainment’s live shows and experiences are driven by one thing - ticket sales. At any given moment, Feld’s many properties receive around 7,700 requests per minute (more than 340 million requests per month) and any delineation from that results in lost revenue opportunity. Big losses. According to Gartner, the average cost per minute of downtime is $5,600 - just for normal companies not dependent on ticket sales.

Feld came to us in 2017 plagued with unacceptably high downtime and scalability challenges across their properties. With all 8 event-based sites focused solely on ticketing, this was an issue. This disruption to their business came with a whole ‘nother array of difficulties - reduced employee productivity, high frustration rates, and revenue losses.

We spent days with Feld’s internal team to implement our Atlas Cloud Workshop - a program designed to fully understand the unique infrastructure needs, business goals, and challenges for each of Feld’s 8 properties. What we came up with was a fine-tuned and unique cloud migration pathway aimed at efficiently moving Feld from Acquia to the Atlas Cloud.

To the Atlas Cloud.

Our team of cloud experts dove into Feld - spending days with their core internal team to implement our Atlas Cloud Workshop - a program designed to fully understand the unique infrastructure needs, business goals, and challenges for each of Feld’s 8 properties. What we came up with was a fine-tuned and unique cloud migration pathway aimed at efficiently moving Feld from Acquia to the Atlas Cloud.

One by one, we migrated Feld’s properties - from Monster Jam to Disney on Ice - to the Atlas Cloud. Each of these properties had their own challenges - from tangled backends and inaccessible content management systems to terrible customer experience - and required complete rebuilds and customized ticketing platforms.

The results were simple, immediate, and vital to the financial health of Feld’s many brands.

Joining the 99.99%.

In 2018 our team, in seamless conjunction with Feld’s internal WebOps team, successfully consolidated all 8 properties to the Atlas Cloud - resulting in an impressive cost savings of 62-82% per month. Hosting with the Atlas Cloud saved Feld Entertainment more than $115,259 in one year when compared to their previous vendor - while protecting against lost revenue from high downtime.

Our sites were faster, more accessible, secure, and reliable compared to their last provider, with higher availability than Feld previously experienced (we’re talking four nines here).

We believe that the sooner we know about a problem, the sooner we can fix it.. And that’s why we connect our people - talented developers and cloud experts - with the right technology and a direct line to you. With our monitoring tools, our team continuously tracks website performance and availability all over the world. We jump on problems immediately and in real-time - and that’s why we can confidently claim an impressive 99.99% SLA across Feld Entertainment and all other clients - while saving you money on cloud services.

The End Result:
An impressive cost savings of 62-82% per month, saving Feld Entertainment more than $115,259 in one year when compared to their previous vendor - while protecting against lost revenue from high downtime.

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